Forum Discussion

Experienced Cover User

3 years ago

Unable to email or save invoice in locked period

Good Morning I am having issues with not being able to send invoices in a locked period to email or disc from the Invoice. I am not trying to edit the invoice however I get the error message "Yo...

Komal_S

MYOB Staff

3 years ago

Hi Brindly , StacieS

Apologies for misunderstanding the situation. I will investigate this and provide an update as soon as possible.

erlyn

Contributing Cover User

2 years ago

Hi Komal,

Could you please advise if any update to be done soon by MYOB,

to allow us to send invoice from previous locked period?

thank you.

Kind Regards,

Erly

Brindly
Experienced User
2 years ago
Yes, I agree as well.
This issue is no longer there if you've updated your software to the prompted latest version.
gavin12345
Ultimate User
2 years ago
Hi erlyn

If you are using AR2023, there is nothing to prevent you emailing or printing an invoice in the locked period. The issue with the above posts is the user wants to make a change and 'save' the invoice in the locked period - contrary to some comments, MYOB has never allowed this - and likely never will.

I just tested this in AR2023 (desktop software), set locked period to 1 July 2023. AR2023 allowed me to open, OK, print, email invoices without issue. It was only when I tried to make a minor change that I was prevented with a locked period message.

I don't know how this works in the browser.

Regards
Gavin