AR - 2/7/24 Payroll not recording
First FY25 payroll pay date 2/7/24 jumps to Process Payments with no value. No payroll data recorded. Please help, so we can pay staff today.
Forum Discussion
Hi belindahowie
Thank you for reaching out! I've responded to your other thread and have applied a fix script to your file to address the issue with processing payroll. If you're still experiencing any problems, please don't hesitate to let me know. Send me a private message with your serial number and email address, and we'll assist you promptly. We're here to ensure you can pay your staff without any further delay today.
Cheers,
Princess
Hello Princess
we appear to be having the same problem as well today, can you please offer any assistance ASAP
thanks
Hi Princess,
We are also having this issue with a payroll that needs to be processed ASAP. Are you able to run this fix for us too?
Thanks.
Hi Karina4
I understand it's urgent to get this sorted. Could you send me a private message with your serial number and company file ID (you can find it under Help > About MYOB AccountRight)? I'm here to help fix this for you as quickly as possible!
Cheers,
Princess
Hello Karina4
Be careful as I tried the first payrun and then it wouldnt let me record after attempting a couple of times. Then I closed the payrun itself and went back into Payroll and it wasn't there at all (ie you know when it says create a new payrun or continue with any existing one) so I recreated the Payrun and then saved the pay run.
When I went back into the Payroll button the recreated payrun was there for me to continue with so I hit continue and then tried to record again and this time it worked.
Only issue is when I went into my Prepare Electronic Payments, my first payrun was there as well, so it doubled it up.
I checked on STP reporting and my first pay run is there but not reported to the ATO and the second payrun is there and has been recorded and reported to the ATO.
Check the Prepare Electronic Payments first before recording another pay run.
Luckily this is for my office staff who get the same wages everyweek, so I wont need to put through another payrun for them next week.
