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HeatherG's avatar
HeatherG
Experienced Cover User
6 years ago

ATO advises I need to "Update an Event" - our MYOB STP is correct but report went twice

Okay I waited for almost 2 hours for the "Help" centre...my call was answered after a long time, I explained the problem and put back on hold after I confirmed I was in Australia and no one came back...
  • bungy15's avatar
    bungy15
    6 years ago

    Hi HeatherG 

     

    AccountRight doesn’t have an update event feature as yet so the workaround is to process $0 pays for effected employees after you have corrected the error in MYOB.

    Or you can just correct the error in MYOB then when you process and declare your next payrun the YTD amounts will be updated, correcting the STP side. 

     

    Cheers

    Tracey

     

     

HeatherG's avatar
HeatherG
Experienced Cover User

Thank you Tracey, as mentioned my MYOB was correct, just the report went twice so it looked like double payment on the ATO end.  I have since learnt it was a glitch within MYOB that looked like the report wasn't sent, so I hit "Send" again so the report went twice.  I wasn't aware that the ATO reconciled with our software each time a Pay is sent through (another 2 hours on the phone waiting the next day to find out) so I have sent through a Zero Pay and that should then allow ATO to reconcile with our software.  Cheers

bungy15's avatar
bungy15
Ultimate Cover User
6 years ago

Hi HeatherG 

 

Sorry I should have been clearer in my answer, I was just giving general advice on update events. I should have have made it clear that because MYOB was correct, you just needed to do the $0 pay to update the YTD amounts and saved you 2 hours on the phone. 

 

I don’t think the ATO website explains the process of STP very well. Each report updates the YTD amounts with the ATO and overrides the previous one. Which is why so many people have run into trouble by sending old reports. It’s not as simple as they made out 

 

Cheers

Tracey

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