Authorisation Code
I have tried continuously today to get an authorization code for the weekly payroll. Still nothing is coming through as an SMS. Nothing has changed as I am the Administrator, can you please advise ...
Forum Discussion
Hi Tracey-21,
I understand this is urgent, with your super payment due. Pay Super authorisation codes are sent by SMS to the verified mobile number of the Pay Super Authoriser or Administrator who is authorising the payment.
As you’re overseas, please check with your mobile provider that international roaming and incoming SMS are enabled on your Australian number. We can’t confirm from here that roaming is the cause, but it’s worth checking. The code can’t be sent by email or through an authenticator app.
If you still can’t receive the code, another Pay Super Authoriser or Administrator with a verified Australian mobile number may be able to authorise the payment while you’re away. For further help, please contact MYOB Support, so they can investigate your sms issue further.
Regards,
Genreve
