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Suepa's avatar
Suepa
Member
1 day ago

Can't authorise pay super run

I have process my first pay run for the year.  I logged in to Pay Super and tagged all employees as usual.  When I clicked record, all my employees super disappeared.  I found the run in Pay Liabilities so again tagged all employees and clicked on record.  Again they disappeared.  The transaction is showing in my ledger as processed and paid. But it is not paid.  It is not showing in my Pay Super or Pay Liabilities anymore.  (Yes I have the dates correct) nor does it show in Manage Payments.  However, when I do a transaction search, the employee super run details in question are there listed as Pay Liabilities but as a duplicate entry and unpaid.  

I have two companies and this problem has occurred in both.  I don't know how to fix what has happen without creating a larger problem.  I also need to fix the problem before next pay pay run.  

Desperate to hear any ideas

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    23 hours ago

    Hi Suepa,

     

    Thanks for sharing what’s going on. That’s definitely unusual. The safest thing I’d suggest for now is not to create another Pay Super batch or mark it as paid through Pay Liabilities just yet. If a super transaction gets created more than once, submitting it again could end up causing a double payment.

     

    The first thing to double-check is that your linked payroll categories are set up correctly and that the super payment is being processed the right way. Since this may need a closer check in your file, I’d really recommend getting in touch with our team directly through any of the support options available here.

     

    Cheers,

    Princess

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