Forum Discussion

Laura85's avatar
Laura85
Trusted Cover User
2 years ago

Card leave balance (correct) does not match to entitlement balance summary amounts

Hi there,   We seem to have fair bit of issues with our employee leave balances. We have an employee who's long service leave balance is only 8.5 hours in her card and this is correct, but the enti...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Laura85 

Thanks for your post.

To further assist you with this, we will need to gather more information. Kindly run the Entitlement Balance Detail Report and please let me know if it shows the leave balance as shown from your Entitlement Balance Summary Report.

 

Cheers 

Genreve.

Laura85's avatar
Laura85
Trusted Cover User
2 years ago

I have ran that report and that is more out of whack than the summary!

Missing most balances that are on the Summary Report....

I'm running it for 1.4.2023 - 30.4.2023

  • Laura85's avatar
    Laura85
    Trusted Cover User
    2 years ago

    Hi there, I need this to be fixed! I just terminated an employee from the system after paying her final pay and now the payslip has incorrect balances on it! I can't send it to employee like that they will dispute it!

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Laura85, 

       

      Thanks for your response. 

       

      May I ask for screenshots of the reports that are inaccurate? Also, any screenshot to point out the issue would be much appreciated. 

       

      Cheers, 

      Genreve. 

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Laura85. 

       

      Let us know if you still need assistance. Please feel free to continue where we left off if you are still experiencing the issue screenshots would be appreciated. 

       

      If you have any other concerns or questions feel free to include them in your next response.

       

      Cheers, 

      Genreve. 

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