Forum Discussion

Carissa_B's avatar
Carissa_B
Experienced Cover User
3 months ago

Corrupted Employee card

Hi, I have to terminate an employee but it appears their card is corrupted as I can not access their details or any transactions under their name.  Other employees are not having the same issue.  Cou...
Carissa_B's avatar
Carissa_B
Experienced Cover User
3 months ago

Hi Sai, I submitted a case via My Account on Wednesday 07/01 but I have had no response and I would very much like to terminate this employee.  Could you please advise if there is any other way I can get MTOB to run the required script on the file to fix the issue?  Thanks 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
3 months ago

Hi Carissa_B,

 

I can appreciate how tricky this is, especially when you're on a tight timeline to terminate an employee. Thanks for your patience so far. Since you've already logged a case via My Account and haven't had a response yet, the quickest way to move things along is to jump onto MOCA, our virtual assistant. MOCA can get you straight through to our live chat support team, who can run the required script over your file to fix the issue.

 

Regards,

Sai

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