Forum Discussion

SuFish's avatar
SuFish
Experienced User
2 years ago
Solved

Duplicate employee card causing Super issue

Is there really no better solution for this issue paying super when there are two cards for the same employee? I've ended up going to the ATO and paying through the SBSCH...in desperation. Or if you h...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi SuFish,

    Thanks for letting us know that it is now working. I would suggest on visiting this help article that has detailed information about: Add a Pay Super payment authoriser 

    Please do let me know how you go on this.
    Regards,
    Earl

SuFish's avatar
SuFish
Experienced User
2 years ago

Hi there gavin12345 

 

Tried almost everything. myob has a unmoveable memory when it comes to these dupicate cards. Thanks for trying though!

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi SuFish,

I would like to check if your still having this issue? If so, I'd recommend deactivating the other card file on Pay Super to ensure the payment goes through smoothly.

Feel free to post again, we're happy to help!
Regards,
Earl

  • SuFish's avatar
    SuFish
    Experienced User
    2 years ago

    Dear Earl, it is still an issue.

     

    How do I deactivate a card on Pay Super? best Su

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi SuFish,

      I will send you a private message to get this sorted.

      Looking forward for your response.
      Regards,
      Earl

      • SuFish's avatar
        SuFish
        Experienced User
        2 years ago

        Earl, I can see the priovate message but there is no reply button???

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.