Duplicate superannuation payment

Hi helsbels 

Thank you for your post. 

Once the transactions has been paid this will automatically dissapear under "Pay Liabilities". However, if these transactions are still showing and sitting under pay liabilities window. It means that this may have been incorrectly paid.

Our Help Article, Removing a paid amounts from the Pay Liabilities window, has detailed information to assist with this.

Please feel free to post again I'm happy to assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess

Hi Princess_R 

I have read through the Help Article and refer to the following: 

"If there are amounts showing on the Pay Liabilities window which have been paid, it means they may have been incorrectly paid using a Spend Money or General Journal transaction."

I have paid correctly through the Pay Liabilities window. I can prepare the journal entry as shown in the Help article which will correct the Balance Sheet account balances, but there will still be duplicate amounts showing in several of the payroll reports below which will impact my end of payroll year reporting:

Liabilities payment register

Payroll Category Transactions

Superannuation Payments by Employee

Superannuatino Payments by Fund

I have had instances in the past whereby a problem has occurred in payroll and MYOB wrote a script to clear the incorrect items in the "Pay Liabilities" screen. Is this something that needs to be done again? The transactions should not have been able to be paid twice from the Pay Liabilities screen and occurred when MYOB was having issues with STP. Or do I reverse both superannuation payments and see if the transactions only appear once? Either way, as the issue with payroll, I am extremely hesitant to perform any corrections in this area, as MYOB should not have shown any transactions in the Pay Liabilities screen once the first superannuation payment was correctly made.

Thanks

Princess_R @myob

Still waiting on a response for this one. It's rather urgent as it involves a MYOB software issue and end of financial year payroll.

Thanks

Hi, helsbels 

Thanks for getting back to us.

As per checking, there are possible reasons why a super transaction is showing more than one transaction even though you've already paid for it. Here's why:

• If a reversal has been processed through the Manage Payments window and
• there is a pending payment through Pay Super.

Were you able to reverse the pay super transaction? Or you processed a void pay run with the super amount in it?

Best regards,

Doreen

Hi Doreen_P 

To clear things up, as per my original post, the payment is simply the payment transaction in MYOB, it has not been processed through "Pay Superannuation, as stated it has been paid through "Pay Liabilities". As such, per your queries:

1 No reversal has been processed as it was NOT paid through "Pay Superannuation"

2 There is no pending payment as the payment was not made through MYOB 

I have not reversed anything yet as I still believe that it is a software issue. I did process a void pay run for the EOFY payroll figures to reconcile, but the pays that went through at $0 did not have any superannuation or any other entitlement or anything else attached to the $0 payroll that was processed.

Any more ideas?