Forum Discussion

katherineb's avatar
katherineb
3 years ago
Solved

Employee card wont open

Hi,   I am having issued accessing an employee's card file when I click on them it comes up with the message that something's gone wrong and AccountRight needs to close. I have tried accessing the ...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi katherineb, 

     

    Thank you, I've had the script run over your file. Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi katherineb, 

 

Thanks for your post and welcome to the Community Forum ! There is a script we can run over your file to resolve this error, can you please confirm the last FOUR digits of your product serial number and the file ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can arrange this for you. 

katherineb's avatar
katherineb
3 years ago

Last 4 digits are 6409

Company File ID is 1

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi katherineb, 

     

    Thank you, I've had the script run over your file. Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • katherineb's avatar
      katherineb
      3 years ago

      Thankyou!!! it works now

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