Forum Discussion

wyskwok's avatar
wyskwok
6 years ago

Employee entitlement report incorrect balance

Hi   We have recently upgraded to AR2019.2 and have rolled over the payroll year to 2019/2020.  When we check the employee entitlement report against the pre-roll over one.  The balance changed for...
  • Theresa_D's avatar
    Theresa_D
    6 years ago

    Hi wyskwok 

     

    Apologies for the delay in resolving this, I have arranged for the file to come in.  

     

    Keep me posted if you have further troubles. 

Theresa_D's avatar
Theresa_D
Former Staff
6 years ago

Hi wyskwok 

 

Thanks for your post.  I hope you find the community forum to be full of useful information, advice and support. 

 

I would recommend updating to the compliance update 2019.2.1 as it has fixed a few performance issues.  Please see the attached article Incorrect Entitlement Balance reports after upgrading 

 

If this is still showing incorrect, please go to the forum post Entitlements Report Incorrect, this is where you can take the next step if this issue is continuing. 

 

Let me know how you go with this.  If this resolves your inquiry please mark "Accept as Solution" so other users can find this content easier.  Keep me posted! 

 

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