Hi,
I have an employee who is missing from the Super Payments report. When I create the Super Payments report everyone else is listed except for the one employee. What could be the problem?
Thank you
Michelle
Hi mkapm,
It's very unusual for an employee to be singled out of the Super Payments report. Generally, this only happens when the settings of the report filter the employee out. I recommend checking the dates of the report you ran and the employees/funds included (depending if the report is by employee or fund). It's also a good idea to check to pay information that the employee has to make sure that the superannuation payments are there.
Let us know if you need further help with this.
Thanks,
Genreve
Hi Genreve
I have checked all the details. When I print the Superannuation Payments Report the employee is clearly listed with the correct amount of superannuation. When I run the Pay Superannuation in the desktop the employee is not listed. The strange thing is, it was there up until the August report?? I have attached the two reports so you can see. The total difference is $958.92 which is the total of Gianni's super.
I have to use the desktop version to create the super payment as I can't use the create super payment in the browser as it will not allow me to include the salary sacrifice component as we use a clearing house to pay super.
I hope that makes sense.
Thank you
Michelle
Please disregard the email. I have a found the problem and fixed it. Solution was in a previous email from 2 years ago.
Do make sure that the new superannuation fund that has been created is set to be paid via AccountRight. This can be done via Lists (very top of the screen)>>Superannuation funds>>Select the required fund and "Pay Directly from AccountRight" on the right-hand side. This indicates that you are paying that superannuation fund via Pay Superannuation.
