Employees not appearing in Payroll Processing
Hi everyone, We have an issue with three employees suddenly not appearing in the Payroll Processing screen when processing payroll in bulk. This first occurred during our pay run on 22 July 2026...
Forum Discussion
Hi Ashi1,
Thanks for explaining this; that does sound odd. Please check that the affected employees:
- have the same pay cycle as the bulk pay run
- are active and have no termination date
- have their Standard Pay details entered and saved
Then try starting the bulk pay run again. If the settings are correct but the employees still don’t appear, our support will need to investigate. You can reach out by creating a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
