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MelBax's avatar
MelBax
Experienced Cover User
10 months ago

Entitlement Balance differs to Employee Payslip

I have had an employee leave and I paid out their Annual Leave accrual from the Entitlement Balance Report. They have now come back to me and queried their entitlement payout as the hours paid out d...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
10 months ago

Hi MelBax,

 

The difference in entitlement balances usually happens when an employee's termination date is removed after they've been terminated. This can cause the system to miscalculate their accruals.

 

To fix this, you'll need to get in touch with our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can run a script or, if needed, perform a data file repair to correct the balance.

 

Regards,

Sai

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