Forum Discussion

Julie-hside's avatar
Julie-hside
User
2 years ago
Solved

Entitlement balance errors

I have reinstated an employee who left the company and was paid out his entitlements due to being a full time employee.  A few weeks later he returned and was reinstated as a casual. On his employee ...
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi Julie-hside,

     

    This error will need to be rectified by having the file sent in for repair, would you please be able to send me a private message with the following information so we can take care of this for you:

     

    • Serial number 
    • Primary contact name and email address 
    • Employee name 
    • The date of termination 
    • The date of reinstatement
    • Confirm the type of leave that needs to be corrected

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff

Hi Julie-hside,

 

This error will need to be rectified by having the file sent in for repair, would you please be able to send me a private message with the following information so we can take care of this for you:

 

  • Serial number 
  • Primary contact name and email address 
  • Employee name 
  • The date of termination 
  • The date of reinstatement
  • Confirm the type of leave that needs to be corrected

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

LeeHESugars's avatar
LeeHESugars
User
2 years ago

Hi Sam

I have the same problem as Julie.

An employee left Dec 22 and has now come back Mar 23.

I reinstated him from his original card file but all his entitlements came back. 

I corrected his card with a void pay so that his payslip would display the right information but his report is way out of balance.