Forum Discussion

Sarah38's avatar
Sarah38
Member
2 years ago

Entitlement Balance Reports not correct

Hi    Our Entitlement Balance Summary reports Monthly are not showing the correct opening and closing balances and dont match the YTD reports.   The YTD reports match the card files and the detai...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Sarah38,

 

Thanks for posting and welcome to the Community Forum. 

 

I understand the need to have all reports agree with the month-to-date data in the Entitlement Balance Summary report. If this report does not agree with the YTD reports, I would suggest comparing the values of this report to the Pay History (Card file > Cards List > Employee tab > Blue arrow next to employee > Payroll detail > Pay history) of the employee month-by-month. This will narrow down the months when the issue started. After identifying the month when the issue started, we could correct it. I would suggest reading through this article Adjusting leave entitlements, this has a lot of information about how the entitlement works in the application. 

 

Let us know if you require any further assistance. We're happy to help. 

 

Cheers,

Genreve

Sarah38's avatar
Sarah38
Member
2 years ago

Hi 

 

It is always a time and Lieu issue. It relates to time taken in July, the card file is correct the Pay history is correct, the YTD entitlement reports are correct but the monthly entitlement reports for August and September are incorrect. 

 

This affects multiple entities. 

 

thanks

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Sarah38,

    Thanks for your detailed post and my apologies for the late response. 

    I've sent you a private message to collect additional information, please check your inbox.

    Looking forward to hearing from you soon!
    Regards,
    Earl

    • Sarah38's avatar
      Sarah38
      Member
      2 years ago

      Hi 

       

      I cant see anything has come through. 

       

      thanks

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi Sarah,

      Thank you for the screenshots. Can you also provide us a screenshot of the Entitlement Balance [Details] report for the month of July, August and September?

      Thank you!
      Regards,
      Earl

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