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Sarah38's avatar
Sarah38
Member
2 years ago

Entitlement Balance Reports not correct

Hi    Our Entitlement Balance Summary reports Monthly are not showing the correct opening and closing balances and dont match the YTD reports.   The YTD reports match the card files and the detai...
Sarah38's avatar
Sarah38
Member
2 years ago

Hi 

 

It is always a time and Lieu issue. It relates to time taken in July, the card file is correct the Pay history is correct, the YTD entitlement reports are correct but the monthly entitlement reports for August and September are incorrect. 

 

This affects multiple entities. 

 

thanks

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Sarah38,

Thanks for your detailed post and my apologies for the late response. 

I've sent you a private message to collect additional information, please check your inbox.

Looking forward to hearing from you soon!
Regards,
Earl

  • Sarah38's avatar
    Sarah38
    Member
    2 years ago

    Hi 

     

    I cant see anything has come through. 

     

    thanks

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Sarah,

    Thank you for the screenshots. Can you also provide us a screenshot of the Entitlement Balance [Details] report for the month of July, August and September?

    Thank you!
    Regards,
    Earl

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