Hi Ashi1,
That can definitely be a bit confusing when an employee decides to vanish from the finalisation list. Here are a few cozy checks to try:
That should help bring the employee into the list. You can also check this guide for more info on STP finalisation: End of year finalisation with Single Touch Payroll reporting.
Cheers,
Doreen
How to send this update event? I am having same issue.
Thanks
Hi PriosnersLegal,
No worries, you can check this guide and search for send update event for the steps: End of year finalisation with Single Touch Payroll reporting. That should point you to the right spot and walk you through it nice and neatly.
Cheers,
Doreen
Hi Doreen,
We fixed it as below:
We had to run a zero pay run for the employee to appear on the finalisation list, as they did not work during the financial year.
Also, my question about why Update Events are not working has not been answered.
Thank you!
Hi Ashi1,
Glad to hear the employee is now showing in the EOFY finalisation tab after the zero pay run. For the Send Update Event error, this usually happens when something in the STP connection or local AccountRight data hasn’t refreshed properly. a good next step is to refresh the STP details by following the steps in this link, and also clear the AccountRight cache before trying again. If it’s still doing the same thing after that, you can reach out to our support team via the Contact Us page so they can see what’s happening behind the scenes.
Cheers,
Doreen
