Hi Doreen,
We fixed it as below:
We had to run a zero pay run for the employee to appear on the finalisation list, as they did not work during the financial year.
Also, my question about why Update Events are not working has not been answered.
Thank you!
Hi Ashi1,
Glad to hear the employee is now showing in the EOFY finalisation tab after the zero pay run. For the Send Update Event error, this usually happens when something in the STP connection or local AccountRight data hasn’t refreshed properly. a good next step is to refresh the STP details by following the steps in this link, and also clear the AccountRight cache before trying again. If it’s still doing the same thing after that, you can reach out to our support team via the Contact Us page so they can see what’s happening behind the scenes.
Cheers,
Doreen
