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DMadmin's avatar
DMadmin
Experienced User
10 hours ago

EOY Payroll waiting to finalise

Hi I have emailed & currently waiting on hold for MYOB to answer.

I can't finalize 13 of my Employees because the Summary is MYOB doesn't match STP.

I have worked out it is a pay from July 2025 (i did 2 payruns on the same date & one has submitted the Super but the Gross went thru as $0.00).

I have done an Update, zero pay, $1.00 pay/-$1.00 pay solutioions - none of these will push the dat thru so i can complete end of year.

Research is saying MYOB needs to do a BACKEND ADJUSTMENT (it is possibly looking like a ghost transaction, as yesterday i printed off reports that brought up this particular payrun with a June 2025 date which is incorrect.

Yesterday was ATO cut off date for Finanlising payroll - i have been working on this issue for 4 full days and need someone to contact me asap.

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 hours ago

    Hi DMadmin,

     

    Thanks for laying all of that out. From what you’ve described, this really does need to be reviewed properly by our support team directly in your file so they can take a thorough look at the payroll reports.

     

    The main checks we’d normally use are Payroll Activity vs Payroll Register, and then YTD Verification vs Payroll Summary, to pinpoint exactly where the mismatch is happening. I understand that getting through to the team is taking longer than usual at the moment because of the busy time of year, and I really appreciate your patience. I’ve also followed up on your case, and the team will pick it up as soon as they can.

     

    Cheers,

    Princess

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