Error -14: Invalid account number
Hi, I'm trying to upload the first attachment, but keep getting an error saying Invalid Account number. I've attached the message here in the 2nd attachment. It's really frustrating, becuase it doesn...
Forum Discussion
Hi dan7
Welcome to the Community forum. This error message usually occurs when the account number is invalid or doesn't exist in your file.
I recommend checking your file has the account number entered in the import file, and it's not missing any information. For example, sometimes when opening a document in Excel, it might display the information incorrectly then that gets saved. e.g. it displays 1-1000 as 11000 and then when trying to import, AccountRight does not recognize the changed account number as a valid number.
If the account numbers are indeed the same, could you send through a screenshot of your account list and the file you are attempting to import so I can assist you further?
Best regards
Genreve
Your import was successful. There was only one journal, which was imported. The rejected journals or errors relate to blank lines you left at the bottom of the import file. Each journal is separated by a blank line. You have one journal plus 4-5 blank lines on the end, that's why there are no details next to the error code. Check your file, you should see the Journal there.
Regards
Gavin
