Fixing Super payment Error

Hi knm0741,

Thanks for sharing the help article you’ve been using for the returned super contribution, that process is for MYOB Business. If you're on the browser, there isn’t a way to clear or remove that negative line from the Pay Super window. It'll keep showing and you just need to leave it unticked and only select the new, reprocessed payment when you make your next super payment.

For Alplasco, you can use Pay Liabilities to clear the successfully paid contribution so they drop out of the Pay Superannuation window. To process the returned payments, make sure to only tick the new and correct super line for payment. You can also check out this link about reversing superannuation payments.

If you have any questions about processing super, our team can also help with this. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

Yes

I need help understanding the correct way to process superannuation in MYOB after a payroll has been:

• Originally processed and paid
• Then reversed
• Then reprocessed correctly

In the Pay Superannuation screen, I can now see:

• The original super amount
• The reversed (negative) super amount
• The new correct payroll super amount

My question is:

When processing super:

• Tick new payroll entry
• Left with original + reversal payroll super amount?

I notice the original and reversed super entries remain in the Pay Super screen and do not disappear, so I’m unsure how MYOB expects these to be handled.

What is the correct process to ensure super is paid accurately and not duplicated?

Example

Super Guarantee/Employee/Super Fund/ Original Payroll Amount $143.47

Super Guarantee/Employee/Super Fund/ Reversed Payroll Amount $-143.47

Super Guarantee/Employee/Super Fund/ New Payoll Amount $158.84