Inactive employees' entitlement is excluded

Hey Melanie_Lee,

Since you've tried the basic troubleshooting steps and it's still not working, it would be best to reach out to our support team directly. You can reach them on livechat via MOCA through myob.com/support or by submitting a case via My Account.

Best regards,

Doreen

Hi Melanie_Lee,

It's strange that inactive employees aren't showing after selecting "Show Inactive Employees" when running the entitlement report, especially since this function works fine in AccountRight on both the app and desktop versions. To help you and other users of the file sort this out, please clear your AccountRight cache and double-check the employee card file to ensure the employees are marked as inactive. Before running the entitlement balance report again, make sure to include all employees, which should then display the inactive ones. 

Cheers,

Princess

After clear cache, I still can not see the entitlement of inactive employee. We filled up termination date and inactive the card. The entitlement balance was cleared once the final pay was done. But previously the historical data can be accessed. Should I contact any department for further help? Thanks

I don't know if you received an answer to your question but here is an easy fix. Use the online version:

Reports > payroll > Payroll Activity <report period > employees amend to include Inactive employees wording varies slightly by version, run report.. I hope this helps someone in need.