Forum Discussion

jdphelps86's avatar
jdphelps86
Member
16 days ago

Multiple Payslips per staff member

I’m new to MYOB AccountRight and setting up payroll for around 45 staff. We have built a spreadsheet to convert our timesheets into a MYOB import format. The imported hours and allowances appear to be coming through correctly.

 

As a pre-go-live test, we processed a $1 payment for each employee to confirm bank account details and payment functionality.

 

The payments worked, however MYOB has generated 7 payslips per employee. Only one payslip shows the correct net pay and correct pay period start/end dates. The other six payslips show $0 net pay, and the pay period start/end dates appear as the same date.

 

Just looking to see if anyone has any insights into this issue as I cannot locate anything online to support. Thanks in advance 

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 days ago

    Hi jdphelps86,

     

    Welcome to MYOB, and sorry for the late reply. It’s definitely unusual for the system to generate multiple payslips like that.

     

    It could mean that multiple pay entries were created behind the scenes, with only one showing the actual net pay and the others ending up as $0 records. A few things worth checking are whether there are actually seven pay transactions per employee in the payroll register or history, or whether there’s just one pay with unusual payslip output. It’s also worth checking the import file structure, especially for repeated employee rows, separate lines by category, or date fields being entered differently. This one will need a closer look in the file, so it’s best to reach out to our team for a proper investigation into your specific setup.

     

    Cheers,

    Princess

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