I am trying to pay my super and keep getting the attached error : "It looks like this service is unavailable right now. Please try again later." This has been for multiple days now - is there an issue with MYOB and super payments or is it an issue with my system.

Hey everyone, Yes, there’s a known issue with recording super payments and we’re aware of it. Our developers are already investigating. If you haven’t submitted a support case yet, we recommend creating one via My Account so your account is tagged as affected and you’ll be notified as soon as it’s resolved. If you’ve already got a case lodged, you’re all set and don’t need to create another. Cheers, Doreen

Thanks Doreen_P I did try changing the limit but that made no difference, i still had the error. I have lodged a support case also. It is happening on two of my files.

I'm getting the same error - is there a known issue with MYOB today? Too many trying to pay super? Would be great to get a response.

Nothing is working, increasing threshold not working, small batches not working. This has been going on too long now, it should have been fixed by now, payment of super is really important and should have priority. Do you have an update as to when this is likely to be fixed for us all? I have logged a case but no updates...

MYOb Accountright Superannuation Payment Error

23 Replies

Ezial
Contributing Cover User
12 days ago
it finally worked. thanks
Ezial
Contributing Cover User
12 days ago
Hi, I am getting the "Whoops, something went wrong...it looks like this service is unavailable right now. Please try again later." error message. This has been happening for 3 days now?????
Genreve_S
MYOB Moderator
12 days ago
Hi Ezial,

Sorry to hear about the persistence of your super payment error. If you are seeing the message “Whoops, something went wrong. Employee is inactive” when you try to pay super, I recommend checking that any employees included in the batch are active in your file and not terminated for the period you are paying. Reactivate the employee or remove them from the batch, then try the Pay Super run again.

You can also update any Pay Super payment limits. This help article steps through the options in AccountRight: https://www.myob.com/au/support/myob-business/payroll/superannuation/set-up-pay-super/changing-your-pay-super-payment-details?productview=Desktop

If the error keeps coming up after going through those steps, you can reach out to our support team so we can take a closer look. You can do this by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

Regards,
Genreve
Ezial
Contributing Cover User
12 days ago
hi Doreen
I am responding to your post from 3 months ago. this issue appears to still be a problem. I have been trying to pay my quarterly super and keep getting this message. I have to have it done today as I only work part time and I need to avoid the Super Guarantee charge

thanks
Wendy
CathS-BW
Experienced User
18 days ago
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SDMR
Experienced User
3 months ago
i wasnt advised there was a resolution but kept trying and had success. Good luck!
eyresmith
Member
3 months ago
I have logged this via telephone on Friday 23 January 2026. Case no: 02793519. Any updates yet?
penrov
Contributing User
3 months ago
Hi Doreen,
tried to split it up into smaller batches, success at first with 6 employees, but now cant process even 1 employee.
Any chance we can have an update on a fix please
SDMR
Experienced User
3 months ago
Same unfortunately, i tried both to no avail. No response as yet to my lodged case
SDMR
Experienced User
3 months ago
I have lodged a support case