MYOB Team - Employees Missing

Increasingly frustrated with a lack of online and phone support on this issue having been hung up on twice and promised a phone back at an agreed time (in the Phillipines) but not forthcoming.

I have added employees in Accountright and check all information including pay is hourly and email address is valid. Go across to team and have added the employee. Then go to locations to add employee to an Approving Manager only to find the employee isnt listed. Even more bewildering is the new employee is given as a drop down option to add as a Approving Manager!! Can create a timesheet for them in Accountright but they do not appear as an Employee in Timesheets in Team (Create a timesheet and the Employee isnt listed). Also veyr strange that the list of Employees under the Employee Tab in Team is different to the Employees I can create a timesheet for. 

There is a serious software glitch that MYOB have been totally unhelpful in resolving. I dont know how many times I have had to log in and out just to get my employees showing when I want to create a timesheet.

Very very frustrating and disappointing for the $120 a month I am paying for a payroll system that doesnt work as it should