Hi, over time I have had a number of the automatically generated transactions not happen, I have attached a screen shot of the latest one this week. I am happy to create a bank transfer to match the transaction to in my bank feed but wondering why it is happening? Also in the same screen shot is 4 transaction that normally do not appear in the account, I have checked the transaction in my bank fees and it is different to the normal one in that it only has one line not two.
Hi LC500,
Sounds like the online invoice payments are not following through the whole process.
From what you’ve described, it looks like some of the online invoice payments aren’t making it all the way through the process in MYOB, so there’s no automatic transaction there to match your bank feed.
A few common reasons this happens are that the Online Payments linked accounts/settings aren’t quite set up right, the payment or fee amount has been changed before the settlement runs, or the settlement’s gone to a different bank account, or it’s already ticked in Reconcile accounts, so it doesn’t show up as a match.
What you’re doing now, creating a manual bank transaction/transfer so you’ve got something to match the bank feed line to, is perfectly fine to tidy up those payments. We’ll just need to review the Online Payments setup and how those payments are being handled, so it doesn’t keep happening.
Regards,
Genreve
Thank you, it appears to be set up correctly from what I can see, and it had not been reconciled. I also went to the correct bank account.
I have also found the explanation for the fees in the second screen shot, it appears these were bpay charges which is odd as I have not selected bpay as an option in the settings.
