Forum Discussion

Experienced User

2 years ago

Solved

Pay Slips Not Emailing

I have had random reports from staff over the past couple of pay dates of pay slips not being received. It is only when I sent other emails to staff regarding pay issues that they respond to advise that they had not received their pay slip.

I was very careful today to tick the box at the top of the screen to select all employees to email pay slips. But now that I go back into the sent emails area, only half of the pay slips are shown. One of the emails that has not sent is my own, and I have checked that the email is not in spam.

What is going on here? We are legally obliged to send pay slips to staff and I shouldn't have to double check that this is actually happening.

We are using Accountright Live, desktop version with the file in the cloud, not the browser version.

ChelseaW
1 year ago
Thankyou for the reply. I tried doing in smaller batches yesterday. 1 out of 24 payslips, didnt go through. Its still frustrating as I need to go through and work out which one didnt go. I will try this way over the next few weeks and see what happens.

13 Replies

ChelseaW
Contributing User
1 year ago
Thankyou for the reply. I tried doing in smaller batches yesterday. 1 out of 24 payslips, didnt go through. Its still frustrating as I need to go through and work out which one didnt go. I will try this way over the next few weeks and see what happens.
Fordo
Member
1 year ago
We too have been having the exact same problems for 6 months and constantly ringing Support. No notification that payslips have not been emailed out employees. We have tried everything suggested but there seems to be sense of urgency considering there is a compliance issue for MYOB.

I have been on the phone for an hour and now been told our ticket opened 6 months ago has been closed and we have to start the process again!

Has anyone been given an update on the issue or had it resolved?
Princess_R
MYOB Moderator
1 year ago
Hi Fordo,

Thank you for your post.

I'm truly sorry to hear about the ongoing challenges you've encountered with emailing pay slips and the frustrations you've experienced with support. It must be incredibly disappointing to have to restart the process after investing so much time in your ticket.

To troubleshoot the issue further, could you please attempt to rename the form to remove any invalid characters? Additionally, it would be helpful to test the form to ensure it's not corrupted by sending it using one of the default forms. If you have Outlook 32-bit installed, consider turning off the online email option temporarily for testing purposes. Lastly, sending a test email to yourselves would be beneficial to check if the email appears in the sent box or inbox of Outlook.

Feel free to respond so we can investigate further.

Cheers,

Princess