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A-E's avatar
A-E
Experienced Cover User
11 days ago

Pay slips not emailing

Hello, 

 

Over the past month or so, some employees have reported not receiving their pay slips.

 

I haven't changed anything on our end and the employees' email address are exactly the same.

 

When I check the "Print / Email Pay Slips" section, the pay slip appear to have been sent but when I check the "Sent emails" section, they have not.

 

When I try to resend the pay slips in question, some will send and other not, until I try again the next day.

 

What can I do to fix this, please?

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 days ago

    Hi A-E,

     

    I can see why this would be concerning when delivery isn’t consistent. As a workaround, try sending the pay slips in smaller batches rather than selecting everyone at once. It’s also worth checking that each employee has the correct email address and pay slip delivery setting, then asking them to check their junk or spam folder. Before resending, go to Payroll > Print/Email Pay Slips, select the correct pay period, then open Advanced Filters and untick Unprinted or Unsent Pay Slips Only. You can then resend the missing ones and check Sent Emails for their delivery status. These guides may help:

     

    If this keeps happening, make sure to reach out to our support team via Contact Us page for them to check what's happening.

     

    Cheers,

    Doreen

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