My internet dropped out when I was doing a payroll run.
Unfortunately I have duplicate entries which have both gone to the ATO via STP.
I have only paid once.
How do I get rid of the duplicate entry to the ATO and also the duplicate payslips and payment entry?
Thanks
Hi there Ryankelsey21,
Check the payroll reports, such as payroll register, payroll activity, and YTD verification report, to see if the duplicate entries are there. If so, you'll need to reverse the duplicated pay run entry, but this wouldn't remove the duplicate pay slips and payment entry. Here's a link for detailed steps. Rest assured that, once it has been reversed and payroll reports are showing correct figures, then you're all good.
Best regards,
Doreen
Thanks Doreen.
Hi Doreen
I have followed your instructions and fixed one employee.
For some reason the other two aren't coming up in the card section. their cards seem to be suppliers. Any idea how I can fix this?
Hey Ryankelsey21,
Since the other two employees aren't showing up because their card files are under suppliers, you'll need to set them up under employees. If they're already set up as employees, make sure that their card file is still active. You can check this link for more information.
Best regards,
Doreen
