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Kerryn2293's avatar
Kerryn2293
Contributing Cover User
6 years ago

Payroll Processing Error - payroll is not recording

Hi there   I am trying to process a payroll this morning after the upgrade to 2019.1 last week.   It is not recording any of the transations.  I am trying to process electronic payments.   At t...
  • CloverQ's avatar
    CloverQ
    6 years ago

    Hi Kerryn2293 

     

    Sorry to hear the problem is still happening to you.

     

    Just to confirm, if you open the company file now (if file is stored on a server, please open it on the server computer), then go to Help > About, does it show the version as 2019.1.22.2298? If not, then it's not the updated v2019.1, please reinstall it via our download page Australia | New Zealand 

     

    If it's already the latest version, please check the .Net Framework version installed on the computer. Please check the server too if file is stored on a server. We have seen install the latest version 4.7.2 resolving this error.

    Here is a link to .Net Framework 4.7.2 should you need, you may need assistance from your IT person to complete the update. 

     

    Please do let us know how you go.