Posting STP Error - AR
Hi everyone,
Quick question - one of our clients regularly uses MYOB AR to post their payrun, on their side they continuously get an error (per the screenshot attached) not allowing them to confirm the payroll to the ATO. Resulting in them having to contact us to post their payrun every week.
However, when we attempt to post the payrun from our end through the AR live file, we are able to lodge it without any errors.
Was just querying to see what could be preventing them from posting the payrun, but we are able to. Assume it's something to do with their file setup?
Any help on this would be much appreciated.
Kind regards,
Hello bailey_iuliano
Thank you for your post.
Our investigations have found while it works in the web browser, the error happening on through the desktop application is due to not being on a supported version of windows.
Please make sure you are on a supported version of windows for your software. If you are not on any of the listed you will need to update. You can check our system requirements here.
If you are on a supported version, can you please send me a Private Message containing:
- Business name
- Serial number
- Company file ID
- Screenshot of the windows version you are on
