Re: Payments into system are double recording on same invoice

Question

Hi MYOB Team,&nbsp;We also have just noticed this is happening for some random customers. Random credit appearing and it has been traced back to 2 payments recorded straight after each other by MYOB.&nbsp;&nbsp;We have now found 3 "known" credits in the system that should not be there, all caused by MYOB making to payments automatically to the same invoice straight after each other.&nbsp;This is dangerous and customers potentially have been given free credit that they are not entitled to.&nbsp;Please advise asap&nbsp;Thanks Nathan&nbsp;

gavin12345 · Answer

Hi&nbsp;nduro&nbsp;&nbsp;Do you use bank feeds? If yes, are these set to create a transaction based on a bank feed rule?&nbsp;A number of users have been reporting duplicate bank feeds and if the feed is creating a new transaction each time this could cause&nbsp;the issue,&nbsp;ORSomeone might manually create the Receive Payments transaction, and then the bank feed creates another?&nbsp;Could either of the above explain what is happening?&nbsp;The more information you can provide about the Receive Payment transactions, the better as this can eliminate some causes.&nbsp;RegardsGavin

nduro · Answer

Hi&nbsp;gavin12345&nbsp;&nbsp;Thank for the reply.&nbsp;We use bank feeds, but they are only used once a week on a Tuesday by account as a discrepancy / reconciling tool to check payments.&nbsp;BUT this particular payment was entered at the time of sale when payment was made, via the Invoice screen "PAID TODAY" tool.&nbsp;And according to the journal entry it shows a double entry straight after each other according to the journal "CR111854" and "CR11855" dated 1.7.22.&nbsp;We would not have used bank feeds again until 5.7.22, so if it had anything to do with it the ID Number would have a gap.&nbsp;I have tried to replicated with no luck.&nbsp;&nbsp;Thanks Nathan

nduro · Answer

Hi&nbsp;gavin12345&nbsp;Komal_S&nbsp;&nbsp;I notice I created a new thread accidently. I thought i was adding to exisiting thread that has been discussing same thing. I wonder what they found&nbsp;Payments into system are double recording on same invoice&nbsp;https://community.myob.com/t5/AccountRight-Sales-and-purchases/Payments-into-system-are-double-recording-on-same-invoice/m-p/759267/highlight/true#M84527&nbsp;&nbsp;Here is another example of slightly different situation from a deposit.&nbsp;A backorder was released on 15/7/22 and the transfer from deposit has applied itself twice straight after each other SJ004333 and SJ004333, given the customer $111.83 credit for free. Not good.&nbsp;No idea how this could happen.

nduro · Answer

Hi&nbsp;gavin12345&nbsp;&nbsp;FYI This is using AR 2022.5&nbsp;Thanks

jillus · Answer

Hi gavin&nbsp;We have not had a solution yet either.&nbsp;Jill

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Re: Payments into system are double recording on same invoice

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