Forum Discussion

STTARS's avatar
6 days ago

Returned Pay Liabilities superannuation payment

Hi, I have had a superannuation payment of $540.24 returned from Hesta Quicksuper on the 23/12/2024 relating to super for the month of November 24 (I pay monthly). I use the Pay Liabilities function ...
  • Shella_A's avatar
    4 days ago

    Hi there STTARS,

     

    The issue with the employee's super balance being $0.00 and the bank reconciliation not matching suggests there might be a discrepancy in the payroll summary or the way the super was reprocessed. Here’s what you can do to fix it: 

     

    • Check Payroll Summary: Ensure the $540.24 is correctly reflected in the payroll summary for the period 01/11/2024 to 23/12/2024.
    • Verify Super Payable Account: Double-check that the returned super was correctly recorded in the Superannuation Payable account.
    • Reconcile Bank Transactions: Make sure all related transactions are correctly matched in the bank reconciliation.

    If the issue persists, it might be best to undo the reconciliation and reprocess the super payment to ensure everything aligns correctly. This should address the issue and guide you on the next steps to resolve the discrepancy.

     

     

    Cheers,

    Shella