Forum Discussion

CR62's avatar
CR62
Experienced User
1 month ago
Solved

Self onboarding issues

Is anyone having issues with the self-onboarding getting stuck half way through? I sent a request to a new employee to self onboard but apparently it froze at the tax page and she couldn't complete ...
  • AHSMG5039's avatar
    AHSMG5039
    30 days ago

    I have also had this issue.

    What I have isolated it to is when importing employee details and then requesting the link via the desktop version, because on the web version the option to send invite is greyed out.
    We are just onboarding with MYOB and this has happened with all the employees I imported first. We have tried multiple browsers, the only common factor is the way the link was sent. 


    Those that I manually loaded and sent invites from web to worked fine. 

    I then found if i deleted those imported to try again manually, when you click send onboarding link it then fails with error, saying can't be sent as that employee already exists.

     

    I haven't found a way to resend to anyone, so am manually having to input all the data. @dooren_

SCFAccounts's avatar
SCFAccounts
Contributing User
1 month ago

Yes, I have been ahving a problem sending out invite for self on-boarding -- Reports Error - Failed to send invite - Try later

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 month ago

    Hi SCFAccounts,

    That error is usually a sign that something is stuck in the file rather than the invite itself.
     

    A few things I’d try are clearing the AccountRight cache first, then checking that payroll setup in the file is fully completed. After that, try sending the invite again in Chrome. If it still won’t go through, delete the employee card, recreate it, and resend the invite.
     

    If self-onboarding is working for your other employees and it’s only failing for this one, I’d recommend bypassing self-onboarding for now and just creating the employee card manually in AccountRight. You can collect their details directly by email or a form and enter them in that way. 

    You can also get in touch with our support team for more help! You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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