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Bwaar's avatar
Bwaar
Experienced Cover User
5 years ago
Solved

Sending to ATO screen hangs

The screen where it says sending to ato has been like that since 11:30 this morning. What do we do?

  • Bwaar's avatar
    Bwaar
    5 years ago

    Solution is to abandon MYOB payroll altogether.

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  • Maxine_BC's avatar
    Maxine_BC
    Former Staff
    5 years ago

    Hey Bwaar,

     

    Thanks for the post and for remaining patient.

     

    The ATO did report an outage today but this should now be resolved. Can I please confirm if this is now working for you? If so, I kindly ask that you click the "Accept As Solution" button to help other users find this information.

     

     

    • Bwaar's avatar
      Bwaar
      Experienced Cover User
      5 years ago

      Nope, still sending from 11:29am on 18/07/19 to now. It hasn't gone through at all. And there is nothing we can do to stop it so we can resend. Micropay had absolutely no issues and it was done just after the MYOB one was done. So I'm doubtful it's the ATO's fault.

      • Maxine_BC's avatar
        Maxine_BC
        Former Staff
        5 years ago

        Hey Bwaar,

         

        Sorry to hear that you are still experiencing a delay.

        So that I can look into this further for you, are you able to tell me what exactly you are trying to send to the ATO? Is it an STP report? Would you mind providing a screenshot?

         

        Any further details would be appreciated.

        Talk soon.