Forum Discussion

Contributing User

10 months ago

single employee card file wont open - wants to restart myob Good Afternoon,

When trying to open 1 of our employee card files, an error comes up and wants to restart AcountRight. I have attached the error log below.

MYOB errorLog.txt13 KB

Princess_R

MYOB Moderator

10 months ago

Hi Hinterland1,

Thanks a bunch for sending over the error log. That "Something went wrong" error can definitely be a hassle, but I’ve run a script to your company file, so you should all be set to open your employee card file now. If it happens again, you can always reach out to our team through live chat with our virtual assistant, MOCA.

Cheers,

Princess

DavidLR
Member
1 month ago
Hi Princess,

I have an identical issue as described above.

Thanks - David
errorLog.txt13 KB
- Earl_HD
  MYOB Moderator
  1 month ago
  Hi DavidLR,
  
  Thanks for posting. The error happens because the same employee information gets saved twice by mistake. The best fix for now is for our back-end team to jump in and run an online script over your file to sort everything out. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.
  
  Regards,
  Earl
  - DavidLR
    Member
    1 month ago
    Hi Earl,
    
    thanks - I have submitted a support request twice through MyAccount and had no response. I also tried the MOCA link and it went nowhere.
    
    thanks
    David