Forum Discussion

Hinterland1's avatar
Hinterland1
Contributing User
11 months ago

single employee card file wont open - wants to restart myob Good Afternoon,

When trying to open 1 of our employee card files, an error comes up and wants to restart AcountRight. I have attached the error log below.
DavidLR's avatar
DavidLR
Member
2 months ago

Hi Princess,

 

I have an identical issue as described above.

 

Thanks - David

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi DavidLR,

Thanks for posting. The error happens because the same employee information gets saved twice by mistake. The best fix for now is for our back-end team to jump in and run an online script over your file to sort everything out. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • DavidLR's avatar
    DavidLR
    Member
    2 months ago

    Hi Earl,

     

    thanks - I have submitted a support request twice through MyAccount and had no response. I also tried the MOCA link and it went nowhere.

     

    thanks

    David

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