Forum Discussion

ERin's avatar
ERin
Cover User
2 years ago

Standard Pay details missing

Hi there,    The past two weeks since MYOB has updated, the "Standard Pay" information I have in each employees cards are not coming through when I process payroll. I've checked each employee and t...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi ERin, 

     

    Thanks for your post and welcome to the Community Forum ! If you're still having issues with this, can you please clear your AccountRight cache. Once cleared, can you do a test payrun and see if the amounts appear ?

     

    If they don't, can you uninstall and reinstall AccountRight and try again. 

     

    Do let me know how it goes. 

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi ERin, 

 

Thanks for your post and welcome to the Community Forum ! If you're still having issues with this, can you please clear your AccountRight cache. Once cleared, can you do a test payrun and see if the amounts appear ?

 

If they don't, can you uninstall and reinstall AccountRight and try again. 

 

Do let me know how it goes. 

  • ERin's avatar
    ERin
    Cover User
    2 years ago

    Hi Melisa,

     

    Thanks for that! It worked! I didn't know there was a cache on MYOB. My sanity is restored :) 

     

    Appreciate the help! 

    Cheers, 
    Erin

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