2 years ago
STP Reporting
Hi Just trying to report STP and I am getting the below/attached message. Can you please let me know how to get passed this to be able to report STP.
Hello JessicaSinclair
Welcome to the Community Forum.
This can happen when accessing a file in the browser, not all pay items will open successfully. When trying to open one of these pay items the error comes up.
This is caused by Pay items that cannot be opened without the error in the browser will open fine in the desktop app.
You will be able to follow the below steps to identify the employee linked to this pay item causing the issue :
Once you do this it should resolve the issue.