stp reversal

Hi Princess, so the "Reversal Completed" transactions stay there forever? That does not make sense.

When do the "Completed" transactions eventually drop off? 

    It might make more sense if the "Manage Payments" window could be viewed by putting a date range in. But to keep the "Reversal Completed" transactions forever does not make sense. Why would you want to view and keep them forever and ever?

Hi Wynn,

I can see why this looks inconsistent. To clarify, authorised super payments remain in the Manage Payments window, where you can check their current status. Once a payment reaches Completed status, the list is updated and the payment will eventually drop off the active processing view. If you reverse a payment, the individual contributions will appear again in the Pay Superannuation window so you can process them again. However, the reversed transaction will continue to appear in the Manage Payments window.

Cheers,

Princess

Hi Isaiah_C. The weird thing is that only the "Reversal Completed" transactions show in that window. The "Completed" side has disappeared. Maybe because they were both reconciled in the Bank Reconciliation. 

   i.e. What's weird is that the Original Payment is missing - perhaps becsuse it was reconciled against the "reversal". 

   This is not logical for one side to disappear and the other side to stay in the "Manage Payments" window. 

   According to your comment, 20 years from now, every payment will still be in the "Manage Payments" window?!

Hi Wynn,

I understand why this is confusing, especially as the two payments and reversals have already been reconciled. In AccountRight, payments can’t be deleted from the Manage Payments window. Once a Pay Super payment has been reversed, the original payment and reversal will continue to appear there, and there isn’t currently an option to remove or hide them, even if they’re from a previous financial year or show as locked. As long as the reversals have been recorded and reconciled correctly, you can leave them as they are. You can find more information here: Reversing superannuation payments. 

Regards,

Sai

I've already reconciled a two Payments and the corresponding two Reversals in the main Bank Account - but the reversal transactions are still showing in the "Manage Payments" list.

There doesn't seem any way of getting rid of them.

They're "locked". Both are in the previous financial year i.e. 19th May and 20th June.

Is there any way to get rid of them from this "Manage Payments" list?

Hi HelenCG, 

If the original payment and reversal are both showing in Prepare Electronic Payments, select both transactions so they total $0, then click Bank File.

Accept the prompts to record them, but cancel when the Save As window opens. This clears them from the list without creating a file to upload. Don’t upload the file. If only the reversal is showing, select the negative amount and follow the same steps.

More information:
https://community.myob.com/discussions/arbanking/reversals-in-the-prepare-electronic-payments-window/701270

If you ran into any issues or need further help, I recommend reaching out to our support team. You can create a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant. 

Regards,
Genreve