Super attachments not processing but interestingly two of the supers dated 6/7/2026 & 7/7/2026 have been paid from bank account as shown in bank feeds.
If I check if they have been authorised the authorise button is not active.
I have refreshed and rebooted the MYOB Accountright program with no change to the processing.
If I go into pay super there is no super owing.
I would appreciate any help to resolve this problem.
Hi LynneH,
Thanks for the screenshot.Based on what’s showing there, the super payment status is already Processing Payment, which means it’s been authorised, sent for processing, and the direct debit has been initiated. That would also explain why the Authorise button isn’t active anymore. If that Processing Payment status has been sitting there for more than 5 days, it’d be best to reach out to our support team via the Contact Us page so they can check what’s happening with the payment. You can also check this guide for more info about the different super payment statuses: Make superannuation payments.
Cheers,
Doreen
Thank you for your reply - I have contacted My Account Support for help especially regarding the two dated 6/7/2026 and 7/7/2026
