Superannuation - Status payment Failed

Question

Hi&nbsp;My clients November superannuation payment status was flagged "Payment Failed". According to the client notification of the failure hasn't been received. I have reversed the transaction ready to resubmit and authorise once again but would like to know why the payment failed despite the payment limit being adequate and sufficient funds in the account. Please advise.

doreen_p · Answer

Hey Denise_Cimarosti,
&nbsp;
You'll need to reach out to the Pay Super team directly via paysuper@myob.com to know the reason why the Superannuation payment failed. They'll be able to provide you with specific details about the payment failure.
&nbsp;
Best regards,
Doreen

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