Timeout Extender not working

Question

Hi there,&nbsp;I am having an issue running a few reports that continue to time out. I have followed the timeout extender instructions, increasing to 3600 seconds,&nbsp; but still get the same result.&nbsp;I am trying to run a payroll category transaction report for a 12 month period, this report usually takes several minutes to generate.&nbsp;Within a minute or so I get the same error "Operation Timeout - An application operation has timed out. Would you like to retry this operation?" Hitting retry just provides the same result.&nbsp;&nbsp;I have checked the config file and confirmed the changes I made did save, both Timeout sections are set to 3600.&nbsp;I have attached the diagnostic log.&nbsp;Thank you&nbsp;Tash

tash2019 · Answer

Can someone from support respond to this please? I have tried to call MYOB twice, waiting on hold over an hour then got disconnected.

melisa_d · Answer

Hi&nbsp;Tash2019,&nbsp;
&nbsp;
Thanks for your post. I'd recommend clearing your AccountRight cache and trying again, if this doesn't work please do an uninstall and reinstall of AccountRight.&nbsp;
&nbsp;
Do let me know how you go.&nbsp;

tash2019 · Answer

Hi Melisa,&nbsp;We have tried both of your suggestions, then reinstated the timeout extender, which gave the same result. System timeouts within a few minutes. We have even tried running the reports for a shorter period, no success.&nbsp;Please advise solution, we have several EOFY reports to run.&nbsp;Tash

tash2019 · Answer

Melisa_D&nbsp;

melisa_d · Answer

Hi&nbsp;Tash2019,&nbsp;
&nbsp;
Is your file online ? If it is online, can you take a back up of the file, restore the back up locally and try to run the report does it work offline ?&nbsp;
&nbsp;
Also, if the file is online can you run the Pay Item transactions report in the browser version of AccountRight. Does the report display ?
&nbsp;
Do let me know how you go.&nbsp;

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Timeout Extender not working

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