Forum Discussion

JSawyer's avatar
JSawyer
Contributing User
2 years ago
Solved

Unable to access employee card

Hi there,   I am suddenly unable to access the Employee Card for just one employee, all the others are fine. When I try to open the card, AccountRight crashes with an unknown error code. I tri...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi JSawyer, 

     

    I'm having troubles locating a serial number ending in those numbers, can you please send me private message with the full serial number. 

     

     

    Update: Script has been run over company file

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi JSawyer, 

 

Thanks for your post. I'm happy to help, can you please confirm the last 4 digits of your product serial number and file ID (This can be found by going to Help > About MYOB AccountRight).

  • JSawyer's avatar
    JSawyer
    Contributing User
    2 years ago

    Thanks so much Melisa.  Last 4 digits of serial number are 2834 and Company File ID is 1.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi JSawyer, 

       

      I'm having troubles locating a serial number ending in those numbers, can you please send me private message with the full serial number. 

       

       

      Update: Script has been run over company file