Unable to access Employee Cards

Hi there BPA,

I can run a fix on your company file to help you access the employee card. However, since you have multiple company files, I'm not sure which one you're having issues with. It would be best to reach out to our support team directly for further assistance. You can contact them on live chat via our virtual assistant MOCA.

Best regards,

Doreen

Hi Doreen,  

I haven't checked every file yet but there are 3 that I can't access so far.  File ID's 24, 39 & 48

I will check all the others asap but the one I need desperately is ID 39 please

Hi Doreen,

I've just gone through each of the files and the other File ID's that I can't access Employee Cards are:

44, 1, 2, 3, 7, 8, 10, 12, 15, 17, 25, 26, 28, 30, 32, 35, 42, 45, 46 & 56

It's very random.

There's no urgency for these as my colleague run the pays for these files and she can access them, however I do need them to be fixed in the next week please.

Regards

Andrea BPA

Hi BPA,

I ran a fix script on the company files you mentioned. Please log out and log back in, and that should resolve the issue with the employee card file. If this issue comes up again, feel free to reach out to our support team. Since you have multiple files, it's best to contact our support team directly. You can call them or use one of the various support options available here.

Cheers,

Princess

Thanks for trying, the fix didn't work so I will reach out to the team directly.

Regads

Andrea

Hi BPA,

Looks like running a script alone isn't quite enough to fix the issue. No worries though, our support team is really skilled and ready to help you out. Reaching out to them is definitely the best move right now. They'll get you back on track in no time!

Cheers,

Princess

Hi Princess,  I have tried communicating with MOCA but it has no idea what I need and I can't get through to a real person.  

I am currently in File ID 17 and the situation is worse.  I cannot open any transactions in the Bank Register now.

Can you please try another fix?

Regards

Andrea

I have tried logging out and rebooting my computer (which is only a few months old) but it didn't make any difference

But how can I communicate with them?

Hi BPA,

I recommend to raise a support ticket through the MyAccount portal for more personalized assistance. This can help ensure your issue is addressed promptly. You can access the support request page here: MYOB MyAccount.

Regards,
Earl