Forum Discussion

BPA's avatar
BPA
Experienced Cover User
3 years ago
Solved

Unable to open Employee Card

I am unable to open one employee card.  Keep getting error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will need to be run on our file...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi BPA,

     

    Thanks for confirming that.

     

    I would first advise taking a 'back-up' of the file before running the below tool. 

     

    Running the HotFix Tool:

     

    1. Close AcountRight
    2. Download the following tool: AccountRight 2020.2 and later
    3. typically the Downloads folder on your computer
    4. Find the Hotfix tool zipped file (typically the Downloads folder on your computer) and select to extract the data - typically right-click and Extract All...
    5. Right-click AccountRight_Hotfix.exe and choose Run as Administrator
    6. Click Browse
    7. Locate the company file in question and click ok
    8. Click that you have a backup of this file
    9. Click Apply
    10. Once the hotfix has applied click Finish
    11. Close the tool and open the file in AccountRight as per normal. 

    Note: You may be prompted to re-confirm upon opening but this can be done online using the Confirm Online function.

     

    Let me know how you get on and if you require further assistance.

Sam_R's avatar
Sam_R
Former Staff

Hi BPA,

 

Thank you for your post.

 

So that we can assist with this, could you please provide the last 4-digits of your Serial number + Company File ID number? (Help > About MYOB AccountRight > Company File ID:__?)

BPA's avatar
BPA
Experienced Cover User
3 years ago

Hi Sam,

 

The last 4 digit s are 0337 and the COmpany file ID is #47

 

Regards

Andrea

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Andrea (BPA),

     

    Thanks for confirming your details.

     

    I have just run the script over your file, so you should now be able to open your employee cards successfully.

     

    Let us know if the issue persists.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • BPA's avatar
      BPA
      Experienced Cover User
      3 years ago

      Hi Sam,

       

      It's still doing it.

       

      The file I am using is not on line, would that be why it didn't work?

       

      Andrea

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi BPA,

         

        Thanks for letting me know.

         

        On your account, I can see that company file #47 is reflected as 'Online'. Is this issue occurring on a backup of that file, and you've restored it offline?