why does myob pay super take so long

I have started processing Super through Myob as a trial, after using ATO Super clearing house for many years. I only processed one company's supers through MYOB, the other companies I work for, I continued using ATO Clearing house.

I processed these all on the same day, and whilst the ATO Clearing house has already paid out the super to the corresponding employees, MYOB Pay Super is nowhere to be seen. The amount came out of the bank a/c 5 days ago!

Going forward, how often is this lag in payment going to happen? What happens when we have to start paying super every payroll period as per the new tax laws??

Mike_MYOB
1 month ago
Hi all, there are some questions and concerns on this thread that I want to help clarify. Sorry that this hasnt been clear before now.

Regarding the length of time to process - who is involved in the process? Why does it take so long? (is MYOB trying to get money from interest on these funds)?

To be clear, MYOB does not receive any funds or payments in this process. The clearing house debits the payment, and then sends the payment to the funds.

One of the reasons that you see things take time today, is that the funds have a 20 day window to allocate payments, but this is reducing to 3 days come the 1st July

Who is responsible if the payment is not in the employees fund within 7 days?

The legislation is written that it is the employers obligation to make sure super reaches the employees fund within 7 days.
BUT
This doesn't mean that you are on the hook for every step in the chain.

Practically speaking, if an employer authorises the super payment on payday before the 4pm AET direct debit cut-off, standard processing is:

3–5 business days through the clearing house.

Add the fund's 3-day allocation window on top

And you're comfortably inside 7 business days as long as you're submitting on or close to payday. The risk for our customers (Employers) is when there are delays in authorising the payment.

Its important to note 2 more things here.

This is an industry-wide change. Funds, clearing houses and software providers (MYOB) are all adjusting to faster timing, and processing times are expected to improve across the ecosystem from end-to-end, not just at MYOB.

The ATO has advised that employers making a genuine effort and resolving issues promptly aren't the focus of compliance action in the first year. Its important to remember that there's room to settle into the new rhythm, and the ATO has explicitly said delays caused by issues outside the employer's control (clearing house, fund processing) will be treated reasonably where the employer has done the right thing.

49 Replies

jenni
Experienced Cover User
4 months ago
How can we check if our data is correct for each employee super fund? I just watched a Payday super meeting - they spoke about verifying to make sure all data is correct for each employee at the onboarding stage and also can be done addhoc - how do we find out if there are any errors that may hold up payments. Finding this out on 1 July will be painful and costly.
Annmargaret
Contributing Cover User
5 months ago
I paid super through MYOB super on 12 Jan and my super was not received by my superfund until 20/1 (7 business days). This is far too long. There were no data errors etc. It was a simple transfer. July 2026 requires a quicker turnaround by MYOB and I hope MYOB is fixing this issue and being more responsive
HoneySandra
Trusted Cover User
5 months ago
Yes, it's definitely a problem, especially with Pay Day Super looming in July. I used to use the ATO Small Business Clearing House in the past, and they were slow too, so maybe it's across the board in the industry and it needs some tidying up or streamlining or better integration.

How do we determine who is at fault here?? Is it: the middle man (MYOB Pay Super/ ATO Clearing House)?? Or, is it the Super Funds themselves that may not be processing as efficiently as they should be? Does anyone know of a Super clearing house where their super payments are processed within 2 - 3 days and it appears in the Member's account within that timeframe too??

Either way, for Employers, Bookkeepers and related parties, if we are to keep up with the legislation, the mechanics of pay day Super through our accounting software need to be a lot quicker and more streamlined, otherwise the Super deadline dates may as well be a week earlier to make sure that compliance is happening.
HoneySandra
Trusted Cover User
5 months ago
Yes, it's definitely a problem, especially with Pay Day Super looming in July. I used to use the ATO Small Business Clearing House in the past, and they were slow too, so maybe it's across the board in the industry and it needs some tidying up or streamlining or better integration.

How do we determine who is at fault here?? Is it: the middle man (MYOB Pay Super/ ATO Clearing House)?? Or, is it the Super Funds themselves that may not be processing as efficiently as they should be? Does anyone know of a Super clearing house where their super payments are processed within 2 - 3 days and it appears in the Member's account within that timeframe too??

Either way, for Employers, Bookkeepers and related parties, if we are to keep up with the legislation, the mechanics of pay day Super through our accounting software need to be a lot quicker and more streamlined, otherwise the Super deadline dates may as well be a week earlier to make sure that compliance is happening.
AR123
Contributing User
5 months ago
I have just experienced this for December quarter - still showing as processing but deducted from our account the day it was lodged. Very concerning and possibly looking at alternatives.
ntoumba
Experienced Cover User
6 months ago
I have had the same experience most the payments I have made take 7-8 BUSINESS days to finalise. The funds leave my account on the day processed but are not arriving in a timely manner.

The excuse about 'data errors and rejected payments' is just that - an excuse - becuase the payment go through without any rejection or request for further data. PLUS its data generated by MYOB.

I could accept if I received a rejected payment or a request for information that the payment takes so long but I find it unacceptable that it takes more than 4 business days.
Helen_Keegan
Experienced Cover User
8 months ago
I think MYOB is going to have to up their game going into next year. We have been told if it is not in the Super accounts within 7 days of payday, we will be fined. You are going to get a lot of disgruntled companines if that happens and going elsewhere for their clearance house.
Princess_R
MYOB Moderator
1 year ago
Hi HoneySandra,

Thanks for sharing your experience with the MYOB Pay Super feature! Typically, it takes up to five business days for superannuation payments to be authorized, processed, and received by super funds. However, delays can happen, like payments being rejected due to data errors, so it's best to allow up to 10 business days for your payment to process. For more info, check out this link.

Our team is always working to ensure compliance and efficiency in processing these payments. If you notice that the payment status remains as "Processing Payment" for more than 5 days, please reach out to our support team using one of the various support options available here.

Cheers,

Princess