Wrong ETP Figures in STP Payment Summary
Hi, We have terminated three employees this financial year that were paid ETP amounts. When I run the summary of payments report for them to compare back to Payroll Activity Detail report in...
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We are having the same issue - we have resolved to contacting MYOB support as we have exhausted all attempts to fix this and searched MYOB community with no solution that works.
Hi, I also have this issue. Have worked through the steps advised & the finalisation figures are still not showing the correct totals due to the exclusion of ETP figures for a terminated employee. I have called MYOB on several occasions, been on hold for hours & then get cut off. This has become an urgent matter that needs to be resolved. We have over 100 employees & this is an issue for 1 that I am still unable to finalise. Please help.
Hi Premierjs,
I understand how frustrating this situation must be, especially given the urgency and the number of employees involved. The issue with the finalisation figures you're encountering might be tricky and needs further details to investigate. This might require undoing the finalisation, removing the termination, and re-finalising the STP. Note: Always check your payroll reports and EOFY YTD verification first before making any adjustments.
If you're still in need of assistance, please partner with our live chat support team. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help.
Cheers,
Princess
