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Ilda49's avatar
Ilda49
Contributing Cover User
11 months ago

UNABLE TO OPEN COMPANY FILE

I have two files which have been upgraded from an original MYOB 16/17 programme. I then upgraded these files to AccountRight Standard.   I have since upgraded again to Accountright Plus current ver...
Genreve_S's avatar
Genreve_S
MYOB Moderator
10 months ago

Hi Ilda49, 


I appreciate your post and apologize for any inconvenience you've experienced with our support. If your issue is still unresolved, we're here to assist you further.

 

You can provide us with more information, such as a diagnostic log, to help us understand your concern better. Here's how you can find your diagnostic log:

  1. Open your Start Menu.
  2. Type: %localappdata%.
  3. Open the %localappdata% folder.
  4. Open the MYOB Folder.
  5. Open the AccountRight Folder.
  6. Open the Version folder (E.g: 2018.4). Note: AccountRight 2021.1 or later versions will show as Current.
  7. Open the Diagnostics Folder.

Please feel free to share any information related to your concern. 

 

Thanks,
Genreve

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